Autopay Parking & Parking Rebates

Cashless Parking
 
FAQS on Cashless Parking

(Please click on the title to expand.)

How do I enter?

Simply tap your debit, credit or Touch ‘n Go (TNG) card upon entry. Chip coins and certain autopay machines are currently available for motorcyclists only, until further notice.

How do I pay & exit?

The same debit, credit or Touch ‘n Go (TNG) card must be used to tap out when exiting.

Do I need to have a minimum balance in my Touch ‘n Go (TNG) card?

Yes, the minimum amount is RM20. You are required to have sufficient funds in your card and may top up at myNEWS.com (Basement 1) & Watsons (Lower Ground Floor) to ensure you have sufficient funds when exiting.

What if I do not have any of the eligible cards?

You may top up on your NRIC with Touch ‘n Go (TNG) features at myNEWS.com (Basement 1) & Watsons (Lower Ground Floor).

In case of an emergency, how do I contact the parking attendant?

For assistance, please use the intercom button on the car park card reader.

How much is the parking rate?

The parking rate is RM4 for the first hour or part thereof and RM3 for every subsequent hour or part thereof.

What should I do if my card cannot be read upon entry & exit? 

Please press the intercom button on the car park card reader.

What should I do if I lose my card?

You will need to make a report at the Lower Ground Floor, Ground Floor or 7th Floor Customer Service Counter, where a charge of RM50 may be imposed and your identification card will be photocopied for record purposes.
 
Parking Rebates

Available with purchases at SOGO. Please visit our Lower Ground Floor, Ground Floor or 7th Floor Customer Service Counters.

Purchase Amount SOGO Card Members Non-members
RM100 or more FREE 1 Hour Not Available
RM200 or more FREE 2 Hours FREE 1 Hour
RM300 or more FREE 3 Hours FREE 1 Hour

Terms & Conditions:
  1. Please produce the following to get your Parking Fee Rebate:
    • The same card you used upon entry.
    • Purchase receipt(s).
    • SOGO Card (if any).
  2. Purchase receipts can be accumulated but are only valid for redemption on the day of purchase.
  3. You are not entitled for a Parking Fee Rebate if you park elsewhere (outside SOGO’s carpark).

FAQs on Parking Rebates

(Please click on the title to expand.)

How does the parking rebates work?

SOGO Card Members with Purchases
RM100 – RM199 : FREE 1 hour
RM200 – RM299 : FREE 2 hours
RM300 – RM499 : FREE 3 hours

 

Non-members with Purchases
RM200 or more : FREE 1 hour

Where do I go to redeem the parking rebates?

Please redeem your parking rebates at the Customer Service Counters at Lower Ground Floor, Ground Floor or 7th Floor before exiting.

What do I need to present for parking rebates redemption?

Please produce the card you used upon entry, purchase receipt(s), and SOGO Card (if any).

I have a RM5/Complimentary Rebate Coupon, how do I redeem it?

Please produce the Parking Coupon at Lower Ground Floor, Ground Floor or 7th Floor Customer Service Counters for rebate adjustment prior to exiting.

After I have redeemed my parking rebates, where do I pay the remaining balance?

The remaining balance will be deducted from your card when you exit the car park.

If I have further feedback about the car park, who should I contact?

You are welcome to visit the Carpark Management Office at Basement 1 or contact our Customer Service Hotline at 1 300-88-SOGO (7646), WhatsApp 012-950 7646 or send an email to [email protected]

Nursing Room & Childcare

Nursing & Diaper Change

Located at 4th Floor Children’s World. For the comfort and convenience of our little shoppers and their mothers.

 
Starz Garden Children Playland

Enjoy your long-awaited retail therapy while you let your children take pleasure in a fun adventure at 7th Floor Starz Garden Children Playland!

Shopping Voucher and Gift Card

Shopping Voucher

SOGO Shopping Vouchers are the ideal gifts for your family and friends, especially if they love shopping! 
These Shopping Vouchers are available in the following denominations: RM10, RM50 and RM100. Available at 7th Floor Customer Service Centre.

 
Gift Card

The Gift Card from SOGO is the perfect gift for everyone and for all occasions. Finding the perfect gift for every occasion has never been easier. 
Available at selected cashier counters, 7th Floor Customer Service Centre and online at www.sogo.com.my/giftcard

Personal Shopper

Personal Shopper

We offer a truly personalised shopping experience by providing you with your very own Personal Shopper! Just dial 1 300-88-SOGO (7646) to make an appointment.

 
Customer Feedback and Suggestions

Let us know how we can serve you better. Feel free to share with us your feedback and suggestions.

Home Delivery

2 Simple Steps

Step 1
Visit the 3rd Floor Customer Service Counter with your purchases to arrange for a delivery. 
Let us know if you need our porter team’s assistance carrying the goods to the counter.

Step 2
We’ll deliver the purchases to your home within 3 working days.


Delivery Charges
Just pick, pay and head on to your next destination, and we’ll deliver your purchase right to your doorstep! 
To enjoy this exclusive home delivery service, just spend a minimum of RM300 storewide. 
It’s FREE within 5km radius from SOGO too. Just dont forget to present your SOGO Card!
 
Mileage Chargers Points
Within 5km FOC 0 Pts
5.1km – 10km RM15 1,500 Pts
10.1km – 15km RM20 2,000 Pts
15.1km – 20km RM25 2,500 Pts
20.1km – 25km RM30 3,000 Pts

Terms & Conditions
  1. Available for all shoppers with a minimum purchase of RM300 at SOGO.
  2. You can use your Points for home delivery charges. However, there will be no accumulation of Points for home delivery charges.
  3. We aim to deliver within THREE (3) working days, and we will contact you if there are any unexpected delays.
  4. If an item is damaged at the time of delivery, SOGO will make every attempt to replace it with another one in good condition, or if the item is out of stock, with a similar item of equal value.
  5. If no one is available to receive the delivery, a re-delivery fee may apply.
  6. No returns or exchanges will be accepted at the time of delivery.
  7. Home delivery charges are non-refundable, and do not include the cost of gift wrapping.
  8. Home delivery service is not available for perishables/frozen foods and items purchase from tenanted counters.
  9. Home delivery service is not applicable to bulk purchases and purchases made during Members' Day Sale.

Emergency Assistance

First Aid Kits

In case of emergency, basic first aid and medical kits are available upon request at Ground Floor or 7th Floor Customer Service Counters.

 
Mobile Phone Charging

Mobile phone running low on battery? You need not worry as we have mobile phone charging services for selected mobile phone models. This service is available at Ground Floor or 7th Floor Customer Service Counters.

 
Sewing Kit

Need a quick fix for a loose button or minor alteration to your clothes, then head over to 7th Floor Customer Service Counters.

Wrapping Service

Wrapping Service

Let us do the gift wrapping for you with our complimentary SOGO gift wrappers. Available at 7th Floor Customer Service Counters. This service is not available during Members' Day Sale.

Wheelchairs & Strollers

Wheelchairs & Strollers

We provide wheelchair usage service for our elderly and physically challenged shoppers, as well as strollers for babies and toddlers for a modest fee at Ground Floor or 7th Floor Customer Service Counters.

Returns & Exchanges

Return & Exchanges

Having second thoughts about your purchase? Refunds and exchanges* can be requested within 14 days of purchase made in resaleable condition, with original price tag intact and receipt at 7th Floor Customer Service Centre.

*Refunds will only be given through the original mode of payment.

We will not accept returns for the following items:

  • Cosmetics and fragrances
  • Swimwear
  • Undergarments
  • Supermarket items
  • Items purchased from non-participating counters/brands/outlets/eateries/food court

Lost & Found

Lost and Found

In the event that you’ve misplaced an item while shopping with us, please inform our staff at the Ground Floor or 7th Floor Customer Service Counters for immediate action to be taken.

 
Paging Services

Got separated from your family or friends while shopping? Let us assist you with a quick announcement on our PA system. Please proceed to Ground Floor or 7th Floor Customer Service Counters.

Banking & Money Changer

Money Changer

Available at Lower Ground Floor for our foreign travellers shopping at SOGO.

 
Automated Teller Machines(ATMs)

Located at Ground Floor for your shopping convenience.

Pharmacy

Pharmacy

Don’t forget to visit pharmacies at Lower Ground Floor for all your health care and personal care needs.

Hair Salon

Hair Salon

Why not give your hair a quick pampering treat at the 7th Floor Hair Salon on your next visit to SOGO?

Phone : +603 2693 4333 
Business Hours 
Monday - Saturday : 11am to 8pm. 
Sunday & Public Holiday: 11am to 7pm.

Surau

Surau

The Surau (prayer room for Muslims) is located at Basement 1 for our Muslim customers who wish to perform their solat.

Child Safety Wristbands

Child Safety Wristbands

Our disposable Child Safety Wristbands are designed to give parents a peace of mind. Available at 4th Floor Children's World as well as Ground Floor & 7th Floor Customer Service Counters.