FAQS on Cashless Parking

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Parking Rebates

Available with purchases at SOGO. Please visit our Lower Ground Floor, Ground Floor or 7th Floor Customer Service Counters.

Purchase Amount	SOGO Card Members	Non-members
RM100 or more	FREE 1 Hour	Not Available
RM200 or more	FREE 2 Hours	FREE 1 Hour
RM300 or more	FREE 3 Hours	FREE 1 Hour

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Terms & Conditions:

1. Please produce the following to get your Parking Fee Rebate:
   • The same card you used upon entry.
   • Purchase receipt(s).
   • SOGO Card (if any).
2. Purchase receipts can be accumulated but are only valid for redemption on the day of purchase.
3. You are not entitled for a Parking Fee Rebate if you park elsewhere (outside SOGO’s carpark).

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FAQs on Parking Rebates

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Nursing & Diaper Change

Located at 4th Floor Children’s World. For the comfort and convenience of our little shoppers and their mothers.

Starz Garden Children Playland

Enjoy your long-awaited retail therapy while you let your children take pleasure in a fun adventure at 7th Floor Starz Garden Children Playland!

Shopping Voucher

SOGO Shopping Vouchers are the ideal gifts for your family and friends, especially if they love shopping! 
These Shopping Vouchers are available in the following denominations: RM10, RM50 and RM100. Available at 7th Floor Customer Service Centre.

Gift Card

The Gift Card from SOGO is the perfect gift for everyone and for all occasions. Finding the perfect gift for every occasion has never been easier. 
Available at selected cashier counters, 7th Floor Customer Service Centre and online at www.sogo.com.my/giftcard

Personal Shopper

We offer a truly personalised shopping experience by providing you with your very own Personal Shopper! Just dial 1 300-88-SOGO (7646) to make an appointment.

Customer Feedback and Suggestions

Let us know how we can serve you better. Feel free to share with us your feedback and suggestions.

2 Simple Steps

Step 1
Visit the 3rd Floor Customer Service Counter with your purchases to arrange for a delivery. 
Let us know if you need our porter team’s assistance carrying the goods to the counter.

Step 2
We’ll deliver the purchases to your home within 3 working days.

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Delivery Charges
Just pick, pay and head on to your next destination, and we’ll deliver your purchase right to your doorstep! 
To enjoy this exclusive home delivery service, just spend a minimum of RM300 storewide. 
It’s FREE within 5km radius from SOGO too. Just dont forget to present your SOGO Card!
 

Mileage	Chargers	Points
Within 5km	FOC	0 Pts
5.1km – 10km	RM15	1,500 Pts
10.1km – 15km	RM20	2,000 Pts
15.1km – 20km	RM25	2,500 Pts
20.1km – 25km	RM30	3,000 Pts

Terms & Conditions

1. Available for all shoppers with a minimum purchase of RM300 at SOGO.
2. You can use your SOGO Reward Points for home delivery charges. However, there will be no accumulation of Points for home delivery charges.
3. We aim to deliver within THREE (3) working days, and we will contact you if there are any unexpected delays.
4. If an item is damaged at the time of delivery, SOGO will make every attempt to replace it with another one in good condition, or if the item is out of stock, with a similar item of equal value.
5. If no one is available to receive the delivery, a re-delivery fee may apply.
6. No returns or exchanges will be accepted at the time of delivery.
7. Home delivery charges are non-refundable, and do not include the cost of gift wrapping.
8. Home delivery service is not available for perishables/frozen foods and items purchase from tenanted counters.
9. Home delivery service is not applicable to bulk purchases and purchases made during Members' Day Sale.

First Aid Kits

In case of emergency, basic first aid and medical kits are available upon request at Ground Floor or 7th Floor Customer Service Counters.

Mobile Phone Charging

Mobile phone running low on battery? You need not worry as we have mobile phone charging services for selected mobile phone models. This service is available at Ground Floor or 7th Floor Customer Service Counters.

Sewing Kit

Need a quick fix for a loose button or minor alteration to your clothes, then head over to 7th Floor Customer Service Counters.

Wrapping Service

Let us do the gift wrapping for you with our complimentary SOGO gift wrappers. Available at 7th Floor Customer Service Counters. This service is not available during Members' Day Sale.

Wheelchairs & Strollers

We provide wheelchair usage service for our elderly and physically challenged shoppers, as well as strollers for babies and toddlers for a modest fee at Ground Floor or 7th Floor Customer Service Counters.

Return & Exchanges

Having second thoughts about your purchase? Refunds and exchanges* can be requested within 14 days of purchase made in resaleable condition, with original price tag intact and receipt at 7th Floor Customer Service Centre.

*Refunds will only be given through the original mode of payment.

We will not accept returns for the following items:

• Cosmetics and fragrances
• Swimwear
• Undergarments
• Supermarket items
• Items purchased from non-participating counters/brands/outlets/eateries/food court

Lost and Found

In the event that you’ve misplaced an item while shopping with us, please inform our staff at the Ground Floor or 7th Floor Customer Service Counters for immediate action to be taken.

Paging Services

Got separated from your family or friends while shopping? Let us assist you with a quick announcement on our PA system. Please proceed to Ground Floor or 7th Floor Customer Service Counters.

Money Changer

Available at Lower Ground Floor for our foreign travellers shopping at SOGO.

Automated Teller Machines(ATMs)

Located at Ground Floor for your shopping convenience.

Pharmacy

Don’t forget to visit pharmacies at Lower Ground Floor for all your health care and personal care needs.

Hair Salon

Why not give your hair a quick pampering treat at the 7th Floor Hair Salon on your next visit to SOGO?

Phone : +603 2693 4333 
Business Hours 
Monday - Saturday : 11am to 8pm. 
Sunday & Public Holiday: 11am to 7pm.

Surau

The Surau (prayer room for Muslims) is located at Basement 1 for our Muslim customers who wish to perform their solat.

Child Safety Wristbands

Our disposable Child Safety Wristbands are designed to give parents a peace of mind. Available at 4th Floor Children's World as well as Ground Floor & 7th Floor Customer Service Counters.