How long will it take before I receive my purchases from SOGO?

You will receive your purchases within FIVE (5) working days, from the date you receive your order acknowledgement.

How can I check the status of my order and the shipping progress?

Please click on ‘Order Tracking’ to check the status of your order. Alternatively, you can contact us at 1300-88-SOGO (7646) or via ‘Live Chat’.

How can I view my Order History?

Please login with your ID, then click on ‘Order & Tracking' to check your order history.

What are the payment options available?

We use iPay88 for all credit card and online bank transactions.

What happens if I get an error message during the payment process?

This may happen when you experience an interruption with your internet connection. Not to worry, you may check the status of your order in ‘Order & Tracking’. Only orders with successful payments will appear in the ‘Order & Tracking’.

If your payment was not successful, please proceed to the ‘Checkout’ page and follow the payment instructions. For assistance, please call us at 1300-88-SOGO (7646) or chat with our Customer Care team via Live Chat.

Can I place an order for items that are currently ‘Out of Stock’?

Yes, but only for selected items. Do look out for the "Book" button on the product page. No immediate payment is required for successful Booking requests.

We will send you an email when the stock is available, and you may follow the instructions to make your purchase.

How do I add an item to my shopping bag?

Step 1: Click on the item you wish to purchase. You will be directed to the product page.
Step 2: Select your preferred variant and quantity then click on ‘Add to Shopping Bag’.

Can I change the items in my shopping bag?

Yes, you can remove an item or change the variant/quantity of the item(s).

How do I add items to my ‘Wishlist’?

Just click on the 'Add to Wishlist' on the product page.

How to view my ‘Wishlist’?

Click on ‘Wishlist’ under Menu. 
You can purchase the added item(s) by clicking 'Add to Shopping Bag' or 'Remove' button to remove the added item(s).

It has been 5 working days and I have yet to receive my order.

Please contact us at 1300-88-SOGO (7646), and provide your Order ID. Alternatively, you may also use the Live Chat for assistance.

How can I change or cancel my order after it has been submitted?

Please call us at 1300-88-SOGO (7646) and get ready your Sales Order no. for further assistance.

Will I be charged for cancellation?

No charges will be imposed if the item is not shipped. Shipping charges will only be deducted from the amount refunded to you once the item is shipped.

Do you provide free shipping?

Yes. Free shipping is available for most orders. Visit here for more details.

How do I know my shipping charges?

The shipping cost will be shown in the ‘Order Summary’. For more on our shipping charges, click here.

Can I ship to an address outside of Malaysia?

We currently do not offer delivery outside of Malaysia but we're working on it.

Do you ship to P.O Box addresses?

No. We do not ship to P.O. Box addresses for now.

How can I return my purchase?

Please send in your request, along with the reason for return to Return & Exchange within 14 days from the date of receipt. For more on our Returns Policy, please visit here.

What are the modes of refund available?

All refunds are in the form of e-Vouchers only. Details of the e-Voucher will be sent via email.

Will I receive SOGO Reward Points for online purchases?

Yes, you will earn Points for your online purchases. That’s 1 Point for every RM1, except for supermarket items, which is 1 Point for every RM2 spent. Click here for more details.

How do I redeem SOGO Card Rewards items with my Points?

If you’re an Online Member or Guest, you may enjoy this benefit by signing up as an SOGO Card Member.
For existing SOGO Card Members, you may redeem online or via walk-in at our 7th Floor Customer Service Centre. 
For more on the SOGO Card Rewards & Privileges, click here.