Our basement parking uses a License Plate Recognition System (LPRS). Your car's license plate number is automatically captured when you drive through the entrance.

• Upon Entry: The system camera automatically scans your vehicle registration number, and the barrier gate opens automatically. A push notification will be sent to your TnG eWallet, confirming your vehicle and reminding you to ensure that you have sufficient eWallet balance.
  
• For Season Parkers : The system will first check your vehicle registration number against the SOGO Season Parking database. If you are a registered Season Parker, no parking fee will be charged.
  
• Upon Exit: The system automatically calculates your parking duration and applicable parking charges. Parking fees are deducted from your TnG eWallet, and you will receive a notification confirming the payment. The barrier gate opens automatically for exit.

We have enhanced the system through the TnG eWallet feature. The LPRS allows you to enter and exit participating parking facilities without tapping a card. Your vehicle registration number will be automatically recognized upon entry and exit, and parking charges will be deducted directly from your TnG eWallet.

It's easy. Just follow these simple steps:

1. Open your Touch 'n Go eWallet app and tap "More" under the "My Favourite" section on the home screen.
2. Scroll to "Transport", tap the "Parking" icon, and select "LPR Parking".
3. Tap "Add Vehicle Now" and follow the on-screen instructions to register your vehicle. Enter your 6-digit PIN to confirm.
4. Enable the "LPR Parking" function. You will receive a push notification once your vehicle has been successfully registered for LPR Parking services.

No. Once your vehicle is linked and LPR Parking is enabled, payment will be processed automatically upon exit through your TnG eWallet.

No. There are no additional fees or surcharges for using this feature.

You have three ways to pay and exit:

• Seamless Exit (LPR Parking):If you have enabled the LPR Parking feature in your Touch 'n Go (TnG) eWallet, the fee will be automatically deducted upon exit.
• Tap at Terminal: Tap your debit, credit, or TnG card at the exit terminal.
• Pay at Lobby: Scan the provided QR code at the travellator lobby and pay via e-wallet.

Yes, you need a minimum balance of RM20. You can top up your card at myNEWS.com (Basement 1) and Watsons (Lower Ground Floor).

You can top up your NRIC with TNG features at myNEWS.com (Basement 1) and Watsons (Lower Ground Floor).

Use the intercom button on the car park card reader for assistance.

The current rates are RM4 for the first hour and RM3 for every subsequent hour. Refer to the latest rates displayed at car park entrance or travellator lobby.

Press the intercom button on the car park card reader for assistance.

You can still enter and exit the car park as usual. The LPR Parking service will continue to process parking transactions based on your registered vehicle details and the latest available eWallet information, even if your phone is switched off, out of battery, or temporarily disconnected from the internet.

The barrier will not open automatically. You must use an alternative payment method at the terminal, such as your physical TnG card (with sufficient balance) or a debit/credit card. Alternatively, if you are aware your TnG eWallet balance is insufficient, you should top it up before exiting the car park.

If you notice an incorrect deduction from your eWallet, don't worry. Simply contact the TnG Careline at +603-2714 8888. Their team will investigate the issue, and any verified incorrect charges will be refunded to your eWallet within 30 days.