Return & Exchange

All purchases may qualify for a refund or exchange within fourteen 14-day from the date of receiving the item(s). Should there be any questions regarding the refund or exchange, kindly check out our returns & exchange policy.

Return & Exchange Policy

All purchases may qualify for a return or exchange within fourteen 14-day from the date of receiving the item(s). Customers may exchange an item for a different colour or size, and of equal value only.

The item(s) must be in resale-able condition with original packaging. For refund processing an invoice need to be attached upon return.

Please submit your request at Product Returns and it will be reviewed by SOGO. We will arrange to pick up and re-send the item at no charge if it is manufacturing fault. For exchange or other reasons of return, the shipping charges will be borne by customer.

We reserve the right to replace with a new item of the same original order or refund via e-voucher. Shipping charges are not refundable, all points accumulated will be deducted upon refund of the item(s).

If returning an item that qualified you for a free gift, please include the free gift with your return. If you choose to keep the free gift, you will be charged for its value.

Please note that your right to return Products does NOT apply to Items which fall into the following categories unless they are faulty or not as described:

  • Skin care, cosmetics and fragrances.
  • Undergarments
  • Electricals
  • Swimwear
  • Supermarket items/Perishable goods.
  • Made to measure or personalised goods.
  • Stationery
  • Unsealed CDs, DVDs, tapes or other recording media, software or videos.